We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@suritch.com. Please note that please contact us via email to obtain the return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@suritch.com.


Shipping costs must be covered by buyer in the following situations:

    Returning products for any reason other than a proven defect
    Warranty claims on items taken outside the original country of purchase
    Buyer’s accidental returns
    Returning personal items
    Returning items claimed to have defects but found by Suritch quality control to be in working condition
    Returning defective items in international shipping
    Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

    Products without sufficient proof of purchase
    Lost or stolen products
    Items that have expired their warranty period
    Non quality-related issues (after 30 days of purchase)
    Free products
    Repairs through 3rd parties
    Damage from outside sources
    Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
    Purchases from unauthorized resellers

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@suritch.com.